PCP member agencies are encouraged to conduct business when dealing with clients using common practices. One such tool to facilitate this process is the "Victorian Service Coordination Practice Manual" which defines the common practices, processes, protocols and systems which support Service Coordination across Victoria. It replaces all local and regional Service Coordination Practices, Processes, Protocols and Systems (PPPS) manuals (16 different manuals were in existence in May 2006).
The manual:
| • |
articulates Victoria’s Service Coordination vision and practice standards |
| • |
documents clear expectations for agencies and practitioners |
| • |
provides information on systems and other supports available to agencies involved in Service Coordination |
| • |
guides the implementation of Service Coordination at an agency level |
| • |
provides a resource for managers and practitioners involved in Service Coordination |
The manual includes a pull-out poster that describes the consumer’s path through Service Coordination.
The manual is supported by two resources: the "Good Practice Guide for Practitioners" and the "Continuous Improvement Framework" (note that the framework is in draft form. A final version will be available after development of the Service Coordination implementation survey). All these documents can be found in the 'Resources' section of this website.
Essentials for Quality Referrals
Following a recent audit assessing quality of referral information, the KBPCP Access Working Group has developed a 'cheat sheet' that describes minimum referral details needed to commence a service.
Useful for both referrers and services receiving referrals, laminated 'Cheat sheets' are available via the PCP office or you can download your own copy here.
|
